AXIS Payment Related FAQ's

Ans- Axis Bank is world-class Internet Payment Gateway Solution allows you to accept payments on a 24 X 7 basis from around the world. It accepts all Visa and MasterCard issued in and outside India

Ans-Axis Bank Payment Gateway services facilitates online payments all Credit and Debit Cards issued by MasterCard and VISA.

Ans-Axis Bank Payment gateway services is compliant with Payment Card Industry Data Security Standard (PCI DSS) standards. All transactions initiated at Axis Bank Payment Gateway services come with 128 bit security and two factor authentication via MasterCard Secure Code and Verified-by-Visa authentication is enabled.

Ans-Axis Bank Payment gateway accepts all international card issued by MasterCard and VISA both with and without 3D secure authentication.

Ans-The applicant after filling details on clicks 'Pay Now'. The applicant is redirected to Axis Bank payment gateway page and is presented with payment options like MasterCard and VISA. Cardholder enters his card number, expiry date, Name and CVV value and clicks 'Pay Now'. Incase cardholder Bank is enabled for 3D secure, then a page will appear for the cardholder to enter either his/her OTP/3D secure password. Else transaction would be processed. After successful completion of transaction, the applicant is redirected on to the with a successful receipt of payment.

Ans-Incase Bank is participating for 3D Secure, during transaction a 3D secure page would appear and cardholder has to enter his/her password /OTP.

Ans-The applicant shall be presented with a payment successful page along with reference number. If the applicant does not receive any success message even after card account has been charged, a refund will have to be initiated after due reconciliation to the applicants card account.

Ans-If a transaction has failed but the applicants card account is debited more than once, the amount will have to be refunded to the applicants card account after reconciliation process within seven (7) days of transaction. In some cases, the fund still lies with the card issuing Bank, kindly get in touch with your Bank for such case.

Ans-Axis Bank provides technical support for all payment related transactions at +91-022-7131-2125/2126 (Timings : 09.30 a.m. to 7.00 p.m IST)